The Typical Day at Your E-Commerce Call Center — And Here’s How to Say Goodbye to All the Troubles!

From the moment a customer (whom you could attract only after a lot of hard work ??) places an order, how many customer phone calls☎️ and emails? do you have to reply to, responding to inquiries about their orders?

From the moment a customer (whom you could attract only after a lot of hard work ??) places an order, how many customer phone calls☎️ and emails? do you have to reply to, responding to inquiries about their orders?

1. ? Customer : Hello, I ordered a cake yesterday to be delivered today. Can I know if the order has been placed?

Staff : Sure ma’am. Could you please tell me your name and mobile number?

2.⌚ ️Customer : Hi, I ordered 2 watches three days ago and can I know the status of the order please?

Staff : Sure sir, could you tell me your name please?

Customer: ………..

Staff : I’m sorry sir but there are 5 orders related to this name. Could I know the 5 digit order code…..

………. Annnnnnnnd it goes on and on like that….. Endless phone calls☎️ and emails?, sometimes from angry customers. ?

But why do you have to keep your ? valuable customers doubtful about their orders and your service when you can ?? trigger SMS notifications on different stages of customer orders with ShoutOUT Woocommerce Plug In??

Keep your customers up to date by sending them an SMS at the most important stages of any order process like order creation ?, order dispatch ?, order delivery ? , order cancellation ? etc. This will not only make your customers feel assured of the safety of their ordered goods, but also improve their ❤️ loyalty towards you, and ?your trustworthiness (No need to mention how much time it’ll save for both you and your customers).⌛

Believe it or not! It takes only ?⏱ 5 minutes to set up and start sending messages.

Be it an ? online clothing store or a ? flower delivery shop, this tool suits any type of business including yours because SMS notifications triggering is effective for any ecommerce business which hopes to build a wider, loyal customer base?. The personal touch inherent in SMS is ? very effective in communicating with the customer in a friendly manner. ??

So the ? happy news is that if you are using woocommerce for your ecommerce website, implementing all the above activities is just 5 minutes away ? Try out our woocommerce plugin today, it’s lifetime FREE?. You just need to have a ShoutOUT Lite account. ?

Sounds interesting? Read more on how this works and what this brings back for you here.