If you are reading this, you either work for a woocommerce business website or are planning to start a woocommerce business website. And, you are here to know how to use SMS notifications for your customers, or how to send text notifications to customers. Well, this post will help you with all your questions. So, without further ado, let’s dive into everything you need to know about woocommerce text notifications.
If you already are aware of the need to use text notifications for your business, you can skip the following and jump to read on how to set up woocommerce text notifications.
Before explaining why you need to use text alerts for business communication, let me show you how you can use SMS alerts for your woo-commerce business.
Simply put, to keep your customers up-to-date on their order process.
Be it a grocery store, clothing store, or a restaurant / food delivery business, there are different stages or steps that a customer goes through.
- Purchasing / Placing an Order
- Order Confirmation
Your customer does not have to call you or email you and ask whether the order was successful.
- Order Processing
Your customer knows that the order is processing. This will reduce so many phone calls you will be getting asking about order status.
- Order Dispatching
There will not be any inconveniences with order delivery because you inform the customer beforehand. That way, your customer will plan their day’s work in a way they are home to accept the delivery, making it easier for the delivery person, too.
- Order Delivery
- Product Review
It is always good to be assured for both you and the customer when the order is delivered. That way, if there is any discrepancy, it is easier to sort it out. What’s more, you can also get the customer’s feedback on your product through the same SMS itself. Two birds in one stone!
It is about Customer’s Trust!
Well, you, as the business, know which stage the order is at, at a given moment. It is equally important that the customer knows the same. When they are aware of the order’s status, when they experience how you as a business makes an effort to not leave them in the dark, especially about something they spent their money on, trusting you, it enhances their trust about your business as well.
Put yourself in your customers’ shoes, simply think of yourself when you place an order, and you will understand what I am talking about!
While this is an important part of customer service, customer management, and customer communication, you are not going to call each customer on their mobile phone at each stage of their order process. It is not only impossible, but also impractical. You could get order details messed up, lose some customers, and give it up all at the end of the day.
This is where the ideal solution of a text alert system for businesses comes to your rescue.
A text alert system for business will let you set up your woo-commerce website to automatically send text alerts to customers at each of their order process stages.
Now, let me show you what I promised you at the beginning of this post.
Why are Woocommerce Text Notifications the Best Solution?
- SMS alerts are quicker than any other communication method
- Customers do not require to download third party apps
- Customers do not require to have smart phones
- The message will be there in the inbox to view later, as opposed to a call that your customer could miss or mishear
- Customers do not need an internet connection to check their order’s status (compared to email notifications)
Simply put, SMS notifications are faster, easier, and more convenient!
Well, now we know the whys and the hows about text message notifications for your business. It’s time to do the real work!
How to Set Up Woocommerce Text Notifications
- First, log in to your WordPress account.
- Then click on the “Plugin” option in the toolbar.
- Next search “ShoutOUT” as the keyword in the pop-up tab and you will find the “ShoutOUT SMS for Woocommerce” plugin
- Then click “install now” to install the plugin to your account
(You need to have installed woocommerce before installing the ShoutOUT plugin)
Once the plugin is installed, click on “Activate” to activate the plugin
After the activation click on “configure” to configure the plugin
- Enter the API key.
*To get the API key login to your ShoutOUT account and click on “Profile” and then get the API key.
- Enter the admin mobile number with the country code to get notifications of the new orders.
(*Optional – If admin needs to receive notifications for new orders)
- Then click on the actions of the order status that you need to enable SMS notifications.
- Finally fill the SMS contents and save the changes.
Well, it is as simple as that! As you can now see on your WordPress dashboard, you can send text alerts to customers on multiple different stages. This, in turn, means, a customer base that trusts you with their money!
So, show your customers how much you care about them! Get started with ShoutOUT. If you run into any issues while setting up your woocommerce plugin or need to know more information on this, please contact ShoutOUT, we are happy to help! Next week, we will meet you with a complete guide on how to set up a woocommerce website.
Just in case your business is related to weddings or education, you can also check our guides on how to use SMS notifications for weddings and how to use SMS notifications for Educational institutes and tutors.